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We send the course via download links over email along with required activation keys and instrucitons.
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You will receive the download links with-in 24 hours of placing the order.
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Order can be modified of single or multiple items within 24 hrs from the time of the order placed. Please get in touch with customer care at team@visualphysics.in immediately.
We shall process your refund immediately once your order has been cancelled and will be credited back to your account in 5-7 days, depending upon your banking partner.
This could be because either the product is out of stock or it has been rejected for quality reasons. An email is always sent when an order is cancelled, but it is possible that it might have gone into your spam folder.
Yes, order of single or multiple items needs to be cancelled within 24 hrs from the time of the order placed.
visualphysics.in encourages customer to verify the product in front of the courier delivery person.
Only manufacturing defect will be replaced/repaired by supplier under the covered warranty or guarantee of the product through their service center.
In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please don’t accept the product & return to courier delivery person immediately & report the same to our Customer Service team at team@visualphysics.in. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 5 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product at team@visualphysics.in. The Customer Service Team after looking into your complaint will take an appropriate decision.
If you have received a defective product, you can get a replacement within 10 days of delivery at no extra cost. The 10 Day Replacement Guarantee is applicable to all physical products sold on visualphysics.in
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Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances:
We reserve the right to cancel any order at our sole discretion, under a situation where we are not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.
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While Visual Physics strives to provide accurate product and pricing information, pricing or typographical errors may occur. Visual Physics cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Visual Physics shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Visual Physics may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Visual Physics will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Visual Physics accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Visual Physics dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
The official brand websites of the products have been generally used as the primary source for information. Where such information is lacking in completeness, other secondary sources have also been used. While we make every effort to ensure that the product specifications provided on product pages on Visual Physics are as accurate as possible, we can't guarantee that the information provided is always 100% error free or accurate.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
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To the fullest extent permitted under applicable law, Visual Physics or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.
Without prejudice to the generality of the section above, the total liability of Visual Physics to you for all liabilities arising out of this User Agreement is it in contract is limited to the value of the product ordered by you.
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